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C66 FAQ – All Your Questions Answered

Have questions about c66? Whether it's about your account, payments, bonuses, betting, or security – you'll find detailed answers to everything right here. Search for a question, browse by category, or read through them all.

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Account & Registration

FAQs on creating a new account, login issues, KYC verification, and profile management.

Payments & Transactions

Learn about deposits and withdrawals via bKash, Nagad, and Rocket, including processing times and limits.

Bonuses & Promotions

Learn about welcome bonuses, cashback, reload bonuses, wagering requirements, and how to claim your bonus.

Betting & Gaming

Questions and answers covering odds, bet types, live betting, casino games, and Sports Betting.

Security & Privacy

Learn about account security, passwords, two-factor authentication, and the protection of your personal information.

VIP & Loyalty Program

Learn all about VIP tiers, points earning, exclusive perks, and high roller offers.

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Account & Registration

To register at c66, you'll need: an active mobile number (for OTP verification), your date of birth (you must be 18 or older), and a strong password. An NID or passport is not required upfront, though KYC verification may be needed for larger withdrawals. Registration is completely free and takes just 2 minutes.

No. Under c66's policy, each person may hold only one account. If multiple accounts are found registered to the same individual, all accounts will be permanently closed and any remaining balance may be forfeited.

on the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. The entire process takes under 2 minutes.

KYC is not required for regular play. However, for large withdrawals (generally ৳50,000 or above) or account upgrades, you may be asked to provide a photo of your NID/passport and verify your mobile banking details. The KYC process is completely secure and confidential.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. If you face a longer suspension, email our support team at support@c66.click with a description of the issue and it will be resolved promptly.

Your email address, address, and certain profile details can be updated from Settings. However, to change your name or date of birth, you'll need to contact our support team and may be required to submit supporting documents.

Yes, you can. Submit a request to our support team. Make sure to withdraw any remaining balance before your account is deleted. As part of responsible gaming, you can also opt for full self-exclusion – Learn more।

Yes, you can be logged in on your mobile, tablet, and computer at the same time. For security purposes, logging in on a new device for the first time may require OTP verification.
Payments & Transactions

c66 currently supports deposits via bKash, Nagad, and Rocket. More payment methods will be added in the future. All transactions are fully secure and encrypted. For details, visit the Payment page View details.

The minimum deposit at c66 is ৳200 (two hundred BDT). To qualify for the welcome bonus, a minimum deposit of ৳500 is recommended.

Deposits made via bKash, Nagad, and Rocket are typically credited instantly (within 1–5 minutes). If more than 15 minutes have passed, please contact support with your transaction reference number.

Most withdrawals are processed within 15–30 minutes. During peak hours, it may take up to 24 hours. Accounts with completed KYC verification enjoy faster withdrawals.

The minimum withdrawal amount at c66 is ৳300. Your account must have a sufficient balance, and any applicable bonus wagering requirements must be met before withdrawing.

c66 typically charges no withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction fees — please check directly with them for details.

First, wait 15 minutes. If the issue persists, grab the transaction reference number or screenshot from your mBanking app and send it to c66 via live chat or email. Most cases are resolved within 1 hour.

The daily withdrawal limit for standard accounts is ৳50,000. Verified (KYC) accounts have a higher limit, and VIP members enjoy even greater allowances. For more details, on the VIP page View details.

Contact live chat immediately and provide all details of the transaction. c66 support will review the case promptly. Always double-check the payment number before sending — read the instructions on the deposit page carefully.
Bonuses & Promotions

New members at c66 receive a 150% welcome bonus on their first deposit – up to ৳15,000. For example, depositing ৳10,000 gives you a total of ৳25,000 to play with. To claim your bonus, Registration to learn more.

Wagering means you must place bets totalling a set multiple of your bonus amount before you can withdraw it. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳20,000 in bets. The specific requirements are clearly stated for each bonus.

Yes! Logging in to c66 every day rewards you with a daily login bonus. There are also new promotions, free bets, and cashback offers available every day. Regular members can also earn a weekly reload bonus. For more details, Bonus page View details.

Promo codes are available through c66's official channels. During registration or when making a deposit, enter the code in the "Promo Code" field. A valid code will automatically apply the corresponding bonus to your account.

A percentage of your net weekly losses is credited back to your account as cashback every Monday. VIP members receive cashback at a higher rate. Cashback is typically added as usable balance with no wagering requirement.

Most bonuses are valid for 7–30 days. If the wagering requirements are not met within that period, the bonus will be forfeited. The validity period is clearly stated in each bonus's terms and conditions.

Yes, absolutely. Simply skip the bonus option during deposit and you'll play with real money only — no wagering requirements will apply to your withdrawals.
Betting & Gaming

c66 offers betting on more than 30 sports, including cricket (IPL, BPL, World Cup), football (Premier League, La Liga, World Cup), tennis, badminton, and basketball. Betting page for full details.

Live betting, or in-play betting, means placing bets in real time while a match is in progress. Odds shift moment to moment, and you can bet at any point during the game. c66 offers live betting complete with live scores, statistics, and streaming.

Odds are a numerical representation of probability. For example, odds of 2.50 mean that a ৳100 bet returns ৳250 if you win (৳150 in profit). Higher odds mean bigger rewards but a lower chance of winning. c66 uses the decimal odds format.

In general, a bet cannot be cancelled once placed. However, some games feature a "Cash Out" option that allows you to partially or fully settle your bet before the match ends. Whether Cash Out is available will be shown next to the relevant bet.

Yes! c66 offers Live Casino with real dealers. Popular games like Teen Patti, Baccarat, Roulette, Blackjack, and Dragon Tiger are all available in HD quality.

Minimum bet starts from ৳10, depending on the game and bet type. Sports Betting generally starts at ৳50, while casino games start from ৳10. Separate tables are available for high rollers. Details High Roller page।

Bets are settled within minutes of a match or game ending, and winnings are credited to your account automatically. Live Casino games are settled instantly.

If a match is cancelled or abandoned, the bet amount is generally refunded in full. In some cases, if the match does not resume within the specified time, the bet will be voided. For the specific policy, please see the Terms & Conditions View details.
Security & Privacy

Yes. c66 uses 256-bit SSL encryption — the same level of security used by banks. Your personal information and financial transactions are fully encrypted. Game outcomes are determined by a third-party verified RNG, ensuring complete fairness.

c66 never sells your information to third parties. Your data is used solely for account management and necessary verification purposes. For more details, Privacy Policycan be found here.

Go to Account Settings > Security to enable two-factor authentication. An OTP will be sent to your mobile each time you log in, adding a strong extra layer of protection to your account.

Change your password immediately and notify the support team. c66's security team will review your account and take swift action. If an unrecognized login is detected, c66 automatically sends an SMS alert.

Stay alert! c66 will never ask for your password or OTP via email, SMS, or phone call. If you receive such a message, it is a phishing attempt. Do not share any information and report it to our support team immediately.

Go to the "Responsible Gaming" section in your account settings to set deposit limits, loss limits, session time, and cooling-off periods. For more details, Responsible Gaming page View details.
VIP & Loyalty Program

Loyalty points accumulate automatically as you play. Once you reach a set points threshold or monthly wagering amount, you'll be promoted to a higher VIP tier. For more details, on the VIP page View details.

VIP members enjoy: higher cashback rates, faster withdrawals, a dedicated account manager, exclusive bonuses, higher withdrawal limits, and access to special events.

Accumulated loyalty points can be converted to cash or redeemed for special rewards. The points exchange rate varies by VIP tier – the higher your tier, the greater the benefits.

Yes! c66's High Roller program offers dedicated tables, higher limits, personalised service, and exclusive bonuses for big-stakes players. For more details, High Roller page Find out more.
Mobile App

The c66 app is available for free on both Android and iOS. Download Page and download it for your device. Downloading the APK directly from c66.click is the safest option.

Yes, the c66 app offers everything available on the website — plus a few extras, including push notifications, biometric login, and offline access. App performance and graphics are generally smoother than the website.

To install the APK on Android, you'll need to enable "Install from unknown sources" in your phone's settings. On iOS, install directly from the App Store. If you run into any issues, on the download page Follow the step-by-step guide.
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c66 is one of Bangladesh's leading online gaming platforms, with millions of members enjoying Sports Betting, Live Casino, and slots every day. Our FAQ section is regularly updated with new questions and answers. If you can't find what you're looking for here, our 24/7 support team is always ready to help.

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